At Fleshline, we are dedicated to making top-quality products and excellent customer service accessible to everyone. In this section, we would like to cover our commitment, as well as our policies on order cancellations, refunds, and returns. After reading this page, you can confidently rest assured to shop for sex dolls with us. If you have any further questions or concerns, our dedicated customer support team is 24/7 online to assist you.
We will process your return, and refund request within 48 hours.
Cancellation Policy
Before Shipment
- Your order will be fully refunded if it is canceled within 24 hours of purchase. Please email us if you decide to cancel the order.
- For orders canceled after 24 hours of purchase but before shipment, a 15% cancellation fee is applied.
After Shipment
- We will NOT accept order cancellation request if the order have already been shipped.
Return Policy
Check and Report Concerns Upon Receipt
To ensure your satisfaction with your purchase, we recommend thoroughly inspecting your package upon receipt. In case you have any complaints or dissatisfaction, please contact us at [email protected] within 24 hours of receipt and attach any photos or videos for a quick check. Please handle the toys properly to avoid causing any damage. If the product is damaged due to improper use, you will not be eligible for any return or exchange services. We appreciate any feedback, positive or negative, which can help us work with our factories to avoid similar issues in the future.
If you find your toys has been damaged during shipping or do not match the product photo provided, please contact our support team and we will start an investigation and provide you corresponding satisfied solution. Clear photos and videos, as well as any relevant details, are needed so we can diagnose the issue and provide appropriate compensation. Depending on the severity of the damage, we may offer a replacement, partial refund, or full refund.
- Incorrect Items: If you receive a toy that looks completely different from the product link, please send us an unboxing video showing the entire item, shipping label, and package box. We will investigate the issue with our factory and arrange for a new replacement if needed.
- Damaged Items: In the event that your package is severely damaged upon receipt, please file a claim with the shipping carrier immediately. We will offer a replacement or partial depending on the extent of the damage.
- Missing Items: If your tracking number indicates that your package has been delivered, but you have not received it, please contact UPS/FedEx/USPS/DHL/DPD/other local couriers first to locate the package and if you still cannot find it, contact our customer service for seeking help! If there is something missing in the package, please send us a photo of what you’ve received and clarify what is missing and we will arrange a reshipment depending on the case.
DO NOT RETURN THE PACKAGE DIRECTLY
Generally, returns are not accepted for adult products. As a buyer, you wouldn’t want to purchase a toy that has been previously used by other people, would you? If you have a valid reason for a return, please ensure that the product is in new condition. Our team will thoroughly inspect your returned package, and if we find any violations of our return policy, a refund will not be issued, and the incident will be reported to credit agencies in some serious cases.
Refund Policy
Once your refund request is approved, Fleshline financial department will deal with your refund in 48 hours and the corresponding amount will be sent back via your original payment method.
Refund Expected Timeframe
- PayPal Credit (5 Business Days)
- Credit Card/ Debit Card (3-20 Business Days)
Late or Missing Refunds
- If you haven’t received a refund outside the timeframe. Simply contact us and we will check the exact status and help you out.
Address Changing
- Before shipment, we encourage you to contact us to confirm if you can still change your shipping address. Since there is a time interval for couriers to send back the tracking number, we cannot guarantee the success of changing shipping address but we will try our best to make the as smooth as possible.
- Once the package is shipped out, the sender address on the shipping label is the address of a local courier company, not our warehouse address. Therefore, if you are not available to sign for the package, please contact us to change to another address. Please understand whether the address change can succeed is controlled by the carrier, Fleshline cannot guarantee the success of changing the address. Again, for all items, it’s ineligible to return the package by simply rejecting it since we are not able to receive it. We suggest you contact our online customer service to confirm the status of your order and get a suggestion for the next step. Or you will be responsible for the loss of the package.